Already a customer? – Connect to a Technician now!

This tool provides you with direct access to your technical SupportNex support.

In order to start remote support:

• Please log into your Account.

Follow the link and type the email address you have used to make the SupportNex purchase. Please submit your Order ID number, and phone number and describe your issue so our technical agent can assist you right away.

• Then, click on the Connect button.

The applet for the remote connection should download automatically. Once downloaded, run the applet.

Press CTRL + J to find recent downloads.

• You will see a SupportNex LogMeIn tool. You must scroll to the bottom of the text before proceeding. Click on the Accept button.

 

 

 

• In case you see a User Account Control message please click on OK to allow Rescue to elevate your session. Then, proceed with OK and Yes for the next warning messages.

 

 

During the session, the Technician could be able to fully control your computer.

 

There are a few reasons you might be having trouble connecting to our technician:

"The customer doesn't exist" error:

 

 

• Some information is not correct. Kindly be advised to check the 4 last digits of the credit card or your Order ID number. It usually starts with the letter "U".
• Kindly be advised to re-check your email address in order to avoid typos. If the issue persists, please try the alternative email address you may have used to complete a purchase (e.g. PayPal account email).
• Use an alternative way to connect with your support team. Click here for more information.

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