Yes, SupportNex team offers 24/7 technical support over Live chat, email and our remote connection tool LogMein Rescue which is always one click away on your desktop.
Support work often requires careful, focused thought and investigation. Keeping support online allows us to better help you troubleshoot your issue in a speedy and more efficient manner, as our technical agents are able to focus all of their energy on solving your support concerns with the fewest number of distractions and interruptions possible. This, in turn, means that your support requests are ultimately resolved faster. We believe it wouldn’t be possible to provide the same effective assistance over the phone.
Here are a few additional reasons why our customers prefer online support channels:
- A chat or ticket allows us to immediately pull up your customer information so we don’t need time to figure out who you are.
- Our messaging system allows for two-way sharing of screenshots, links, error messages, and videos of problems you are having. This ensures everyone is on the same page and in turn helps our support team pinpoint the issues faster.
- We’re able to automatically gather technical information for research and troubleshooting purposes.
- All support tickets and chat conversations are stored away for easy access at all times. This allows for anyone on our team to easily pick up where another left off, therefore never having to ask you questions twice.
By focusing on online support channels, we can scale our support and dedicate resources to continually improve and innovate our all-in-one technical support for your devices. But don’t just take our word for it, check out feedback from satisfied SupportNex clients here.