How do I use the Start Remote Support tool on the SupportNex website? – SupportNex

Please call the SupportNex support ext.1 to connect with a technical team representative to get your 6-digit code.

Location	Number	Schedule
Toll-Free (within North America):	+1-888 222 9149	We are open 24/7
United Kingdom:	+44 20 8068 2974	We are open 24/7
Australia:	+61 283 110 215	We are open 24/7
France:	+33 9 77 55 87 59	Monday to Friday 3am – 12pm EST
Belgium:	+32 28 08 28 25	Monday to Friday 3am – 12pm EST
Germany:	+49 80 07 24 17 47	Monday to Friday 3am – 12pm EST
Austria:	+ 43 720884702	Monday to Friday 3am – 12pm EST
Switzerland:	+ 41 4 35 08 97 90	Monday to Friday 3am – 12pm EST
Italy:	+39 06 94803653	Monday to Friday 3am – 12pm EST
Mexico:	+52 55 4169-7155	We are open 24/7
Spain:	+34 901 84 80 75	Monday to Friday 3am – 12pm EST
Argentina:	+54 11-5168-5871	We are open 24/7

Enter your six-digit code provided, then click the Start Download button below.

Once the tool is downloaded to your PC, please run it by clicking on the downloaded .exe file.

You will see a SupportNex LogMeIn tool. You must scroll to the bottom of the text before proceeding. Click on the Accept button.

In case you see a User Account Control message please click on OK to allow Rescue to elevate your session. Then, proceed with OK and Yes for the next warning messages.

During the session, the Technician could be able to fully control your computer.