Beware of tech support scams

How do I use the Start Remote Support tool on the SupportNex website?

  • Updated
Follow

Please call the SupportNex support ext.1 to connect with a technical team representative to get your 6-digit code. 

 

Location Number Schedule
Toll-Free (within North America): +1-888 222 9149 We are open 24/7
United Kingdom: +44 20 8068 2974 We are open 24/7
Australia: +61 283 110 215 We are open 24/7
France: +33 9 77 55 87 59 Monday to Friday 3am – 12pm EST
Belgium: +32 28 08 28 25 Monday to Friday 3am – 12pm EST
Germany: +49 80 07 24 17 47 Monday to Friday 3am – 12pm EST
Austria: + 43 720884702 Monday to Friday 3am – 12pm EST
Switzerland: + 41 4 35 08 97 90 Monday to Friday 3am – 12pm EST
Italy: +39 06 94803653 Monday to Friday 3am – 12pm EST
Mexico: +52 55 4169-7155 We are open 24/7
Spain: +34 901 84 80 75 Monday to Friday 3am – 12pm EST
Argentina: +54 11-5168-5871

We are open 24/7

 

  • Enter your six-digit code provided, then click the Start Download button below.

 

mceclip0.png

 

  • Small application downloads to your computer to start the support session.
 
Screenshot_37.png
 
  • Once the tool is downloaded to your PC, please run it by clicking on the downloaded .exe file.

 

Screenshot_38.png

 
  • You will see a SupportNex LogMeIn tool. You must scroll to the bottom of the text before proceeding. Click on the Accept button.
 
Screenshot_39.png
 
Screenshot_40.png
 
  • In case you see a User Account Control message please click on OK to allow Rescue to elevate your session. Then, proceed with OK and Yes for the next warning messages.
 
Screenshot_42.pngScreenshot_41.pngScreenshot_43.png
 
  • During the session, the Technician could be able to fully control your computer.
 
Screenshot_44.png

Related articles

Comments

0 comments

Article is closed for comments.