What is your refund policy?

If for any reason, you are not completely satisfied with a purchase we invite you to review our policy on refunds.

Supportnex offers a 30-day refund policy for all purchases made on our website. In the case where an initial support service has already been provided successfully, including configuration and clean-up services, it is possible that the purchase may not be eligible for a Full Refund. We reserve the right to assess each request on a case-by-case basis.

The following Goods cannot be returned:

• The full cost of the installation, configuration and initial cleanup service, if this has been provided prior to you and reimbursement request.

This service is provided, and is required, prior to the remote technical support service and security solutions for devices connected to the internet and includes:

• Carrying out a professional system test to identify and eliminate potentially malicious files and operational irregularities, as well as the repair of these.
• Installation and configuration of software licenses included in the contracted service.
• System configuration and optimization.

This service will be charged at the following rates, according to the relevant currency in your country of residence:

North America 149.00 USD

Europe 149.00 EUR

The full cost of the proportion of time elapsed and made use of between the start of the contract and your request. In this sense, this will be understood as the amount of time that has passed and the time during which you would have had access to the support service, whether or not you made use of this.

FOR EUROPEAN CUSTOMERS:

In order to exercise your right of withdrawal, you must inform us of your decision to cancel this contract by post (to the address below) or e-mail ([e-mail]) by means of a clear declaration. You can use the model withdrawal form below, but this is not mandatory.

Sample cancellation form
(If you want to cancel the contract, please fill out this form and send it back.)

• – To Simple Link Network Limited, 28, Triq Hal Dwieli, Sliema, Zebbug ZBG 3250, Malta
• – I/we (*) hereby revoke the contract concluded by me/us (*) for the provision of the following products/services (*):
• – Ordered on (*):
• – Name of the consumer (s):
• – Address of the consumer (s):
• – Signature of the consumer (s) (only if this is communicated on paper):
• – Date:

(*) Delete where inapplicable.

In the event that we are unable to resolve a complaint with you directly, you have the right to refer the dispute to the EU’s Online Dispute Resolution Platform at https://ec.europa.eu/consumers/odr/.

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