SupportNex to Ailova·Care: what's changing and what stays the same

We want this change to be simple and stress-free. Here's a clear look at what's new and what stays exactly as it was.

What's new

• Our name: SupportNex is now Ailova·Care.
• Our logo and colors.
• The sender name on our emails — you'll see Ailov·Care instead of SupportNex.
• Our website address: ailovacare.com. The old address will still bring you to us.

What stays the same

• Your subscription and your plan.
• Your price — you will not be charged anything extra because of the name change.
• Your account and login details.
• The team that helps you.
• How do you reach us for support

How to know it's really us

Scam messages sometimes pretend to be “a company that changed its name.” We want you to be able to check with confidence. A message is genuinely from Ailova·Care when:

• It comes from [e-mail].
• It does not ask for your full card number, your password, or a surprise payment over the phone.
• You can always reach us yourself at the official phone or via email [e-mail] to confirm before doing anything.

If something ever feels off, don't act on it. Contact us directly using the details above and we'll confirm.

Ailova·Care is operated by Avanquest SAS, based in Paris, the same company behind SupportNex.